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CALL: +353 (0)94 954 2808

E-mail: info@marreybikes.com

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    Refunds and Returns Policy

    If on receipt of products purchase through www.marreybikes.com, they are found to be faulty or damaged please contact Marrey Bikes to arrange a replacement or refund.

    When returning a item please put a note as to why its being returned and what resolution you need. ' Any item sent back because of the incorrect size ordered will incur a €5 fee for Re-shipping the item back to the customer '

    All goods should be returned to:

    Marrey bikes,
    Watson lane,
    Ballinrobe,
    Co.Mayo.
    Ireland.
    Ph:00353949542808
     
    Terms and Conditions section :
     
    • The Marrey Bikes is an Irish company and its currency is Euros
    • The Marrey Bikes complies fully with Distance Selling Regulations
    • If you are unhappy with the products or services you have received from us please email us at
    • Vat & Duties

      • Our retail prices are Vat inclusive. Normal rate is 23%. 
      • All orders from outside EU are charged VAT Free
     
    Credit Card Security:
    Using Credit Card or Laser Card to make purchases via our web site is a secure way to pay for your items
    • For Credit Card & Laser Card Transactions we use AIB - online payment gateway. Your Credit Card & Laser Card information is not being stored on our server
    We have put a number of security steps in place to give you, the customer, total confidence when purchasing your items via our web site
    All sensitive information, including personal details is kept confidential through encryption(SSL). 
    This means that information can only be exchanged between you and Marrey Bikes, and that no third party can access this data. A padlock symbol is usually displayed by your browser to show when a page is covered by this security system
    We do not retain live records of credit card information on our web servers after the transaction has been completed (i.e. you will need to enter your details each time you book over the Internet)
     

    Privacy Policy

    • Marrey bikes is committed to protecting your right to privacy. That's because we base our business on the trust you place in us
    • To process and ship your order, we need your name, phone number, billing address, shipping address and e-mail address. This information is stored on a secure server to allow us to process subsequent orders more quickly
    • Customers who agreed to receive our Newsletters will get emails about special offers, promotions & events supported by Marrey bikes 
    • The Marrey Bikes gives you its assurance that it will not pass on any of your information to any third party under any circumstances

     

    Here are some guidelines to help you get the best and fastest return service:

    Each returned item should be in it's original packaging with the manufacturers labels attached.  Please do not tape or attach labels directly to the retail packaging.

    When returning clothing, where relevant, the original hygiene slips must be in place.

    In Store purchases should be returned to the shop. If this is not possible then follow our website returns policy and include proof of purchase.

     In order to avoid customs charges please mark the outside of your package, 'RETURNED GOODS FAILED SALE'.

    We reserve the right to reject the return of goods which are not returned in accordance with our Returns Policy and we may request that you pay for the shipping of such goods back to you.  Our returns policy does not affect your statutory rights.

    It can take up to 7 working days for us to receive your return, depending on which postal service you use. However, once we receive your goods, we will inspect and process them within 24hrs. Refunds will automatically be issued to the same payment method used to purchase the goods. As soon as your return has been processed by our team we will email you to let you know. In the unlikely event that you don't receive this email within 10 days of posting your parcel to us please contact us.

    If your purchase isn't everything you expected it to be and you wish to exchange an item the simplest and quickest thing to do is place a brand new order for your new item and return the old one to us for a full refund. 

    Return shipping costs are non-refundable.  If the item is being returned as a result of our error, (damaged, defective, wrong item sent etc), we will refund Standard Parcel postage costs.
     

    Replacement and/or refunds are not available in any other circumstances

    Replacement and/or refunds are not available if the product is damaged or becomes faulty as a result of misuse, mishandling or the actions of any party other than Marrey Bikes.