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CALL: +353 (0)94 954 2808

E-mail: info@marreybikes.com

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    Shipments and returns

    Marrey bikes use Irish Post for deliveries of small packages (less than 2kg) within Europe and for deliveries of standard items outside Europe (USA, Australia, Japan, Canada and Rest of the World).

    Dispatched
    All orders received before 2 pm will normally be dispatched that day or  next working day. Delivery to The Republic of Ireland will arrive within 24 hrs , 48 Hours to Northern Ireland and UK.
    Your presence is required as an authorized person to collect the item. Please ensure that your correct address is provided and phone number .Deliveries need to be signed for.

    Actual time of delivery cannot be confirmed in advance.

    Saturdays ,Sundays or Bank holidays
    No delivery on the above days

    Free Shipping

    In Ireland for the month of March on all products
    On all orders to Ireland and the UK. (orders over €50)

    Tracking
    You will receive an email when your goods are dispatched.

    Lost deliveries
    In the unlikely event that your package goes missing, we will either arrange to resend the goods or refund your payment. If the package is not returned to us and GLS , Fastway, Dpd or Irish Post confirm the goods have been signed for at your address we reserve the right to charge you for the goods.

    Address
    Please ensure the correct address details are given for your order.
    Deliveries can be made to working addresses if credit card address is verified.

    International Orders (outside Ireland and UK)
    Delivery charges for the all above orders have to be confirmed.
    Customers outside European Union will be responsible for custom or duty fee. Please check your local custom office

     

    Payment
    We accept the following types of Credit/Debit Cards.

    • Visa
    • Master Card
    • Laser
    • Gift Voucher shop Vouchers. (should be posted in advance of dispatching order)

    Cheques
    Must be posted in advance of dispatch we also need 10 working days to clear cheque.
    For payment using bank transfers please contact us.
    All prices include VAT tax (21% )
    Pricing and stock availability are subject to change without further notice.

    Gift Vouchers

    Gift Vouchers are valid for 1 year from date of purchase. It is possible to pay with Marrey bikes Gift Vouchers. To do so enter your Gift voucher Code during the payments process.


    Returns
    As long as the item is not fitted or used we will be happy to receive it back for a refund or exchange.
    •    Goods can be returned within 12 months of purchase.
    •    Goods must be in original packaging and packed to prevent damage during transit.
    •    Goods must not be fitted or used.

    To speed up your return the goods should be accompanied with a completed Refund/Exchange Form (click here to download).

    A bike will be accepted back on the condition that it is unused and of saleable quality.

    Please Contact Us prior to returning a bike to ensure that we can advise you on the best and cheapest method of getting this resolved.

    NOTE: Please do not tape up, or attach labels direct to the retail packaging, please wrap the product first. Postage is non-refundable.

    What Happens Next?
    •    We will notify you via e-mail upon receipt of goods.
    •    We will carry out your instructions as indicated on your returns form (subject to stock availability).
    •    Full monetary refund will be issued for all items returned within 30 days of receipt.

    Believe it or not we do make mistakes on the odd occasion! If we have sent you a part which is different to what is listed on your invoice we will be happy to make an exchange and pay your first class postage costs for returning the item.

    Goods should be accompanied with a completed returns form
    You must notify us within 7 days of receipt.
    •    Goods must be in original packaging.
    •    Goods must not be fitted or used.
    •    Please include a postal receipt

    What Happens Next?
    We will notify you via e-mail upon receipt of goods.
    We will carry out your instructions as indicated on your returns form (subject to stock availability) then refund any standard postage costs to you.

    If you have any further question please do not hesitate to contact us at info@marreybikes.com or 0949542808.

    Thanks for shopping with Marrey bikes